Our Answers to your
most common questions
What are the payment terms?
Generally speaking, the first order is handled with pre-payment (as well as orders not reaching the minimum order of € 250 in value). For subsequent orders, the payment terms will be agreed with our sales department.
What is the "practice fees" item?
The practice fees are charged as a supplement for the menagement cots for orders below the minimum sale of € 250. Ancillary expenses such as packaging, transport and more are indicated with a separate and specific item.
I found an error in the invoice, how can I fix it?
Please promptly inform us if you find an error in the invoice! You can do that by writing to firstname.lastname@example.org. We will check immediately and give you a feedback.