SUPPORT

Our Answers to your
most common questions

Home | Support | Technical Area
How can I request for assistance?

You can open a support ticket on this site, in the “support” area. Otherwise write an email to the technical [email protected]. We will take care of your request as soon as possible

How can I find the spare part I am looking for?

Check the exploded view of the product in the manual. Then request the spare part code from your dealer or directly from Gartec at [email protected]. If you are unable to identify the spare part you need, you can send an email to [email protected] or open a ticket on this site: just provide the product code, the serial number and any photo of the spare part or a description of it.

How do you choose the piston pump that best suits your needs?
Choosing the right pump for your needs depends on a number of factors:

COMPATIBILITY WITH FLUIDS: pumps for oil, pumps for antifreeze / aggressive liquids and / or for particular environments, pumps for grease
COMPRESSION RATIO: from 1: 1 to 8: 1 for oil, 1: 1 and 3: 1 for antifreeze and aggressive liquids, from 35: 1 to 80: 1 for grease
MOTOR / PUMPING COUPLING: entry level pumps, single or double effect, special pumps
FISHING TYPE: for drum or wall mounting (it would require a separate dip tube, it can mount extensions to adapt to tanks of different heights)

Find out more by downloading the attachment..

The pumped oil is emulsified (full of air bubbles): what is causing the problem and how can I solve it?

It is possible that the flooding procedure is not successful due to the creation of an air bubble causing the pump to stall: the air standing in the pipeline is compressed by the pumped fluid during the compression phase, but during the suction phase it re-expands, and so the problem goes on ciclically.

In this case the fluid is not pumped correctly and the pump never reaches an equilibrium point. It is therefore necessary to bleed the air from the pipeline:
– close the isolation valve (if present) at the pump outlet and slightly open the bleed valve: the air will escape immediately together with fews liquid drops. As soon as the fluid flows continuously and without air bubbles, close the purge valve: the pump immediately comes out from the stall situation and stops autonomously in a few moments, filled and ready for use;
– if there is no purge valve, it is necessary to purge the air by making it come out from the dispenser: in this case the procedure is the same (once the fluid is dispensed without emulsified air, the purge is completed and the pump is filled and ready to use), requiring only more time.

The bleeding procedure is also necessary if air is sucked into the pump, for example when the fluid level in the tank drops below the minimum necessary and there is no safety system that blocks the pump from operating before it goes below that level.

The liter counter does not count properly: how can I solve the problem?
Although the meter is supplied with factory settings that can be considered valid in many situations, Gartec suggests to perform a meter calibration in any case. Find out more about calibration or read the next FAQ on the calibration procedure.
How do you calibrate the liter counter?
The liter-counter was produced with reduced tolerances to ensure high accuracy over a wide range of flow rates and viscosities. The instrument is supplied factory calibrated for standard engine oil (10W40) in standard environmental conditions: it may not require calibration for oils typically used in workshops. However, if you are using high or low viscosity fluids, or if you are working with high or very low flow rates, calibration may be required.

Calibration may be necessary after using the instrument for a long time, especially if you are working with fluids that contain dirt or particles. Check the accuracy of the liter-counter before use and proceed with calibration if necessary.

Download the calibration procedure.

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